Returns & Exchanges

We remain absolutely committed to helping our customers fuel their outdoor passions with the best outdoor gear. We understand that sometimes a purchase just isn't quite right.

Final Sale Items

The following items are final sale, and cannot be returned for a refund:

• Underwear (excluding base layers)
• Swimsuits
• Food, drinks & other consumables
• Bear Spray
• Safety Equipment (helmets, PFDs, carabiners, etc.)
• Masks & face coverings
• Items purchased at Gear Swaps
• Items purchased through rental sell-offs

How we Handle Shipping Errors

Please inspect all items after delivery. For items lost or damaged in shipping, or if we shipped you the wrong item, please email [email protected] within 7 days of the delivery date, with images of the affected items, if possible. If a return is required, we will provide a return shipping label.

How to Return Defective Items

All the brands we sell stand behind their products with great warranty programs. If something goes wrong with your gear, we’ll help you get it repaired or replaced. That’s much better for the environment, your wallet, and your style factor.

Warranty periods vary by manufacturer, and can typically be found on their websites. Warranty claims can also be submitted directly to the manufacturer, if you’d prefer to go that route.

In-Store

Please bring the defective item to the Customer Service desk, or any available staff member. You will be asked for the original receipt.

If possible, our staff will assess the item on the spot. Otherwise, the item will be passed to our warranty department for assessment to ensure it is eligible for warranty repair or replacement.

If we are satisfied the item is eligible, we will ship the item to the manufacturer for repair or replacement. If the item is not eligible, we will return the item to you.

If the warranty claim is initiated within 60 days of the original purchase date, we may be able to refund the item to store credit, or replace the item immediately if the item is in stock.

By Mail

If you discover, within 60 days of the original delivery date, that an item you purchased from us is defective, and you cannot return the item in-store, please give us a call at 705.745.9133, or email [email protected].

We will conduct an assessment of the item to ensure it is eligible for warranty repair or replacement. As part of the assessment process, we will ask you to email us photos of the defect.

If we are satisfied with the assessment, we will provide a return shipping label. Once we receive the item, we will ship the item to the manufacturer for repair or replacement. If the item is in stock, we may be able to ship you an immediate replacement.

How to Return Unwanted Items

To be eligible for a return, your item must:

• have all the original tags
• be in the same condition it was purchased 
• be in the original packaging (if applicable)

If an item is received that does not meet the eligibility requirements, we reserve the right to offer a partial refund.

In-Store

To return an item in-store, please bring it to our cash with the original receipt. The item will be assessed to ensure it is eligible for a return. Returns must be made within 30 days of the original purchase date. Items can be returned for store credit, fully refunded or exchanged for an equivalent item. We reserve the right to solely offer store credit for clearance items.

By Mail

To return an eligible item by mail, please give us a call at 705.745.9133 or email [email protected]. Returns must be shipped within 30 days of the original delivery date.

We will provide a quote for a return shipping label, which if you accept, will be deducted from your refund after the item is returned.

If you do not approve the quote, you are welcome to find and ship the item back to us with an alternative courier. Any return shipments with collection on delivery or other outstanding fees will be refused.

Shipping fees charged at time of purchase are not refunded and the costs of return shipping are the responsibility of the customer.

Items can be returned for store credit (issued as a Gift Card), fully refunded or exchanged for an equivalently-priced item. We reserve the right to solely offer store credit for clearance items.